How does Perfume Genie calculate freight?

Our delivery charges are calculated and based on the amount of products you order.

 
What is the cost of freight at Perfume Genie?

The delivery fee is based on $8.50 for the first item ordered and an additional $2.50 per item there after.

 
How and when will I receive my order?

All orders are dispatched daily by Australia Post Eparcel service. All our online customers will receive a shipping advice notification once their order has been dispatched and on that notification, a tracking number will appear.

As all items are insured for $100 Australia Post will require a signature upon delivery, if you are not home at the time of Australia Post calling, your order will be returned to the nearest Post Office for collection.

 
What are the expected delivery times?

Please use the list below as a guide for estimated transit times as supplied by Australia Post:

• Sydney, Melbourne, Brisbane Metro - Up to 2 working days

• Adelaide Metro - Up to 3- working days

• Perth, Darwin Metro - Up to 5- working days

• All other Areas - Up to 5- working days 

How do I track my order?

Please click the link to be directed to Australia Post to track your order. Perfume Genie Tracking

 
Can I insure my order against loss or damage?

All online orders receive $100 free insurance at Perfume Genie.

 
Can I return a purchase?

Due to our supplier recently changing their terms and conditions with us, as of the 10th of September 2009 we are no longer able to offer refunds for incorrect purchases or change of mind.  We would love to be able to do this however this has been prevented due to a number of issues in the past.

However, all your consumer rights are still protected as per the Trade Practices Act 1974.

What happens with a faulty or defective product?

In the unlikely event that the goods purchased are faulty or not described correctly compared to a sample shown or are not able to be used for their intended purpose, then you have a choice of a refund, credit or exchange for that particular product.

You as the customer must contact us at Perfume Genie within 7 days of receiving the product. We cover all return costs in this event. However you must contact us for the correct procedure.

How do I return an item?

Before you attempt to return a purchase you must make contact with us by completing the Contact Us form to explain the situation.

Is there any return conditions?

You must have contacted Perfume Genie within 7 days of receiving the product. The return must be received by Perfume Genie within 7 days of the claim being lodged, for the claim to be recognised.

If you have any concerns in relation to this policy please contact us on 0412144444 or via the Contact Us form within the website.

Is Perfume Genie is committed to protecting my privacy?

Our policy is to keep your personal information that we receive from our website completely confidential and used solely for the internal purposes of completing your order.

We do not and will not share your personal information with any other third party.

What type of personal information does Perfume Genie collect?

The personal information we collect may include your name, title, company or organization name, e-mail and phone details. We may collect certain other information about your visit, such as type of web browser you use; the date and time you access the website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website. This information is used to help improve the website and administer the website and ultimately improve your shopping experience with us. We use this information for no other reason.

What is Perfume Genie going to do with my Personal Information?

The personal information collected on this website will be used to provide the services you have requested.

We may use your personal information to provide you with important information about the product or service that you are using.

Additionally, we may send you information about other products and services at Perfume Genie from time to time. You have the option to decline this information at your discretion.

I have heard about other sites selling my personal information to marketers.

We do not, and never will, share your personal details with any other party.

Perfume Genie, like any other organisation or company, may be directed by a Law Enforcement Agency to release customer details if you have committed any offences or crimes under Australian law.

Is Perfume Genie committed to the best security?

When you purchase any goods from Perfume Genie, your personal details and credit card information is totally secure. We only obtain as much detail as required to process and complete your order. We employ a 256 bit Geotrust SSL certificate, twice as strong as the 128 bit employed by most online stores.

Purchasing from Perfume Genie is 100% safe, as Perfume Genie purchasing pages are secured by 256 bit encryption using Geotrust SSL certificates. Our 256 bit encryption far exceeds the current standard used by most companies which only use 128 bit encryption methods.

We DO NOT retain any of your credit card details. Your credit card transactions are handled by eWay as our Online Payment Gateway and ANZ Bank as our Credit Card Merchant Facility, both respected Australian institutions. PayPal handle your PayPal transactions on their own secure and encrypted website.

Your computer IP address may be captured by our website in order to confirm you are a legitimate customer using a legitimate credit card. This action protects both Perfume Genie and you as one of our customers from fraud. We do this by use of credit card fraud detection software. Your computer IP address information is used for no other reason.

If you have any questions or concerns about the way conduct our business, please contact us using the Contact Us form.